Billing
Billing Questions
For your own security and protection, we will pre-authorize the full amount of your purchase plus applicable sales tax and additional charges if applicable to verify your billing address and payment information. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution.We regret that we are unable to accept cheques or cash on delivery (COD).
Credit Cards
We currently accept Visa, MasterCard, American Express®, Discover Card.
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
Contact your financial institution if you need the exact billing address associated with your credit card.
For your security, credit card processor may require you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on certain orders for Visa, MasterCard, American Express, and Discover credit cards. See below for help with credit card identification numbers.
Visa/MC/Discover Card Customers:
Your Security Code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3 digits AFTER the credit card account number). Visa/MC/Discover customer CIDS are 3 digits.
Back of Visa/MC/Discover Card
American Express Customers:
Your Security Code/CID (Card Identification Number) is a 4-digit number on the front of the card, ABOVE the embossed (raised) credit card account number. This number is referred to as the "Security Code." American Express customer CIDs are 4 digits.
Front of American Express Card
Credit Card Security
We provide safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.
Debit Cards
When an order is submitted, the funds are put on hold and will be unavailable to you. The funds will remain on hold until the order is shipped. At that time, the hold will become the settled charged.
If an order attempt is unsuccessful, payment processor immediately reverses electronically the pending authorization. The financial institution may take 5-7 business days to remove any pending authorizations. Policies differ from bank to bank. Call your financial institution for more details.
Multiple failed order attempts will result in multiple pending authorizations. Your payment method will only be charged when a successful order is shipped.
Order Status & Modifying Orders
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. To check the status of an order, check the Order Details page.For more information on returns, please visit our Returns section.
Problems with Checkout
Billing Information ErrorsHere are some helpful suggestions if you receive the following error messages on the Billing Information page:
Error Message – "The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY)."
If you receive this message after you have attempted to submit your order, you may want to check the following:
Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.
Verify that your billing address on your credit card bill is exactly the same as you have entered.
Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
You may want to try an old address, because in some cases, it takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.
**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.