FAQs
Orders & Payments
How do I know my order was successfully placed?
After completing checkout, you will receive an order confirmation at the email address provided with your order. If you do not receive it, please check your spam or junk folder before contacting us.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location, currency, and device. For more information, visit our Billing & Payment Information page.
Can I cancel or change my order?
If you need to cancel an order, contact us as soon as possible. We will attempt to make the requested change if the order has not yet shipped, but changes cannot be guaranteed once processing has begun.
Shipping & Delivery
Where does Magic of Beauty ship?
We ship within the United States and to eligible international destinations. Available shipping options are shown during checkout based on the products in your order and delivery destination.
How much does shipping cost?
Shipping rates are calculated and displayed during checkout based on your order, destination, and available shipping service.
How can I track my order?
When tracking is available, you will receive tracking information after your order ships. Please allow some time for the carrier to register the shipment after a shipping label is created.
What should I do if my package is delayed or missing?
Check your tracking information first. If your shipment appears to be significantly delayed, lost, or marked as delivered but cannot be located, please contact us so we can review the shipment.
For complete delivery information, see our Shipping Policy.
International Orders
Do you ship internationally?
Yes. Magic of Beauty ships to eligible international destinations where a shipping option is available during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless explicitly collected during checkout, these charges are the responsibility of the recipient.
Can all beauty products be shipped internationally?
No. Certain fragrances, aerosols, alcohol-based products, liquids, and other regulated products may have carrier or destination-country shipping restrictions.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days after delivery. Approved eligible returns receive free return shipping and are not subject to a restocking fee.
Please review our Refund & Return Policy before returning an item.
Can I return opened or used cosmetics?
Generally, no. For health, hygiene, and product-integrity reasons, beauty and personal care products that have been opened, used, tested, swatched, or sprayed generally cannot be returned unless they arrived damaged, defective, or incorrect.
How will I receive my refund?
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Products & Authenticity
Are the products sold by Magic of Beauty authentic?
Magic of Beauty sells genuine products sourced through our network of suppliers and distribution channels. We do not knowingly sell counterfeit products.
Why does my product packaging look different from the website image?
Beauty brands periodically update packaging, labeling, artwork, and product presentation. As a result, the product you receive may have packaging that differs from an older product image while still being the same product.
Can product ingredients or formulations change?
Yes. Manufacturers may update formulations or ingredient lists without notice. Always review the ingredient list and instructions printed on the actual product packaging before use, particularly if you have allergies or sensitivities.
How do I choose the right shade or product?
Product descriptions, shades, images, and other information are provided to help you make your selection. Screen settings and lighting can affect how colors appear, so an exact shade match cannot be guaranteed from an online image alone.
Damaged or Incorrect Orders
What should I do if my product arrives damaged?
Please contact us as soon as possible. Include your order number and photographs of the product, shipping package, shipping label, and visible damage when applicable.
Please keep the product and original packaging until your claim has been reviewed.
What if I received the wrong product?
Contact us with your order number and details of the product you received. We will review the issue and provide appropriate instructions.
Customer Support
How can I contact Magic of Beauty?
You can reach us through ourContact Uspage or email us atinfo@magicofbeauty.info.
Where can I find your store policies?
You can review ourShipping Policy,Refund & Return Policy,Privacy Policy, andTerms of Servicefor additional information.